Reference

How we keep your account and data safe

Q: What if I see a transaction I didn't make?

Contact support immediately through live chat or email support@kupas78.xyz with your transaction ID. We investigate unauthorised activity within 24 hours and can reverse fraudulent transactions or lock your account while we investigate.

kupas 78 operates with clear policies on account access, payment verification, and data security.

Account SecurityData HandlingPayment VerificationWithdrawal ProcessSupport Access

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Our legal posture and your access

kupas 78 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to kupas 78 depends on local law in your region. We verify your identity before you deposit, withdraw or change account details. All personal data collected during registration — name, email, phone, payment method — is encrypted and stored securely. Deposits via DANA, OVO, GoPay

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and QRIS are processed through verified payment gateways; withdrawals require account and payment method confirmation before funds leave our system. We do not share your account details with third parties outside our payment and compliance partners. Your data is retained for the life of your account
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plus two years after closure to meet regulatory requirements where applicable.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to reach us about legal and account matters

Our support team handles account questions, policy requests and data concerns through multiple channels available to players across Indonesia. Whether you're in Makassar, Denpasar or anywhere in between, we offer real-time assistance and formal request processing for policy inquiries.

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page. Our team responds in English within minutes during operating hours.

Email Support

Send formal requests to our compliance email. We acknowledge policy and data-access requests within 24 hours and provide full responses within 10 business days.

Account Settings

Log in, go to Account > Legal & Privacy to view our full terms, privacy policy, cookie notice and request your account data export directly.

HOW WE OPERATE

Account security, data privacy and your control

Every piece of information you give us — from your first deposit to your withdrawal requests — is handled according to strict data-protection practices.

Encryption & Storage

Your password, payment methods and personal details are encrypted using industry-standard protocols. Servers are monitored 24/7; backups are stored securely offline.

Payment Gateway Security

DANA, OVO, GoPay and QRIS transactions route through certified payment processors. We never store your full card or bank details; payment gateways handle all sensitive tokenization.

Account Verification

Before any withdrawal, we confirm your identity and payment method. Large withdrawals may trigger additional verification steps to prevent fraud.

Data Retention

Account data is kept for two years after closure to meet regulatory requirements. You can request earlier deletion where local law permits.

Cookie & Tracking

We use cookies to keep you logged in and improve your experience. You can review and adjust cookie settings in your account privacy panel anytime.

Your Rights & Requests

You can download your account data, correct personal details, or request deletion. Email [email protected] with 'Data Request' in the subject line.

Your legal and account questions answered

Real questions from real players about how your account, data and withdrawals work at kupas 78.

Yes. We encrypt all personal information and share it only with payment processors and compliance partners where required by law. Your data is never sold or shared for marketing. You can review our full privacy policy in Account > Legal & Privacy anytime.

Verification happens automatically during registration. We confirm your name, email and phone number. For withdrawals, we verify your payment method — DANA, OVO, GoPay or QRIS — matches your account. Large withdrawals may require photo ID or bank statement confirmation.

You can close your account anytime through Account > Settings > Close Account. Your data is retained for two years to comply with regulatory requirements. You can request earlier deletion by emailing support with your account ID and 'Deletion Request' in the subject line.

Yes. Log in, go to Account > Legal & Privacy, and click 'Download My Data' to export everything we hold. To correct name, email or phone, go to Account > Profile and update it. Changes take effect immediately for login and support contact.

Once verified, withdrawals to DANA, OVO, GoPay and QRIS typically clear within one hour during business hours. Bank transfers may take 1–3 business days depending on your bank. You'll see the status update in your Transaction History as it processes.

Contact support immediately through live chat or email [email protected] with your transaction ID. We investigate unauthorised activity within 24 hours and can reverse fraudulent transactions or lock your account while we investigate.

Access to kupas 78 depends on local law in your region. We comply with all applicable regulations for Indonesia. If you have questions about your eligibility in a specific location, contact our support team with your location and they will advise you directly.

How we keep your account and data safe

How to reach us about legal and account matters

Live Chat

Email Support

Account Settings

Account security, data privacy and your control

Encryption & Storage

Payment Gateway Security

Account Verification

Data Retention

Cookie & Tracking

Your Rights & Requests

Your legal and account questions answered

01 Is my account data kept private at kupas 78?

02 How do I verify my account before I withdraw?

03 What happens to my account if I close it?

04 Can I download or correct my personal data?

05 How long does a withdrawal take after verification?

06 What if I see a transaction I didn't make?

07 Where local law permits, what is kupas 78's access policy?

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