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Terms & Conditions That Protect You and Us

When you open an account at kupas 78, you're agreeing to a straightforward set of rules designed to keep your account secure and your withdrawals reliable.

Account SecurityWithdrawal VerificationDeposit & Payment RulesDispute Resolution
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kupas 78 Terms & Conditions That Protect You and Us
GET HELP WITH YOUR ACCOUNT

How to Reach Us About Terms Questions

If you have a question about how these terms apply to your account—or if you believe a rule has been broken—our support team is here to help. We answer account and terms inquiries through live chat, email and phone. Response times depend on the channel, but we prioritize withdrawal and account access issues.

Team online

Live Chat Support

Open a chat from your account dashboard Monday to Sunday, 09:00–22:00 Jakarta time. Our team handles account disputes, terms clarification and withdrawal issues in real time.

Email Support

Send account and terms questions to [email protected]. We aim to respond within 24 hours on business days. Include your account username and the specific term or issue.

Account Help Centre

Visit the Help section in your account menu for step-by-step guides on deposits via DANA, OVO, GoPay and QRIS, withdrawal verification, and account security settings.

SECURITY & ACCOUNTABILITY

How We Uphold These Terms

kupas 78 doesn't treat these terms as fine print—we enforce them consistently to protect your account and your money.

Data Protection

Your personal information and transaction history are encrypted and stored securely. We never share payment details or deposit records with third parties unless required by law.

Transaction Transparency

Every deposit and withdrawal is timestamped and assigned a reference number. You can view your full transaction history in your account at any time, including payment method and amount.

Withdrawal Verification

Before we send money back to your DANA, OVO, GoPay or QRIS wallet, we confirm your identity and verify the withdrawal amount matches your request. This step protects you from unauthorized transfers.

Account Access Control

You control who accesses your account through your password and optional two-factor authentication. If someone else logs in, we log it and you can review it in your security settings.

Dispute Record Retention

We keep deposit receipts, withdrawal confirmations and account logs for a minimum of two years to investigate disputes fairly and help resolve payment issues.

Policy Change Notice

If we update these terms, we'll notify you via email and in-app message 30 days before the change takes effect. You can review the changes and contact support if you have concerns.

Common Terms & Conditions Questions

If we detect a breach—such as using false identity details, attempting fraud, or depositing funds from someone else's account—we'll notify you and suspend your account pending investigation. We'll explain the violation and give you a chance to respond before any final action. Serious breaches may result in permanent closure and forfeiture of remaining balance per our dispute policy.

We can update these terms, but we'll give you 30 days' notice by email and in-app notification before any change takes effect. You can review the new terms and contact our support team if you have concerns. Continuing to use your account after 30 days means you accept the updated terms.

When you request a withdrawal to your DANA, OVO, GoPay or QRIS wallet, we'll verify your registered name and phone number match the wallet details. For withdrawals over a certain amount, you may need to provide additional ID. Our support team will guide you through any extra steps if required.

Yes. Your transaction history, payment methods and account balance are private. We don't sell or share your payment data with third parties. Only you and our support team (when investigating disputes) can view your full deposit and withdrawal record.

Contact our support team via live chat or email with your withdrawal reference number and the amount in question. We'll investigate within 24 hours and review the transaction logs. If an error is confirmed, we'll correct it immediately and restore the missing funds.

Yes. Open a support ticket asking for your account data export or transaction report, and we'll provide it within five business days. This includes deposits, withdrawals, dates, amounts and payment methods—everything tied to your account since registration.

These terms apply to your use of kupas 78 where local law permits. Access and eligibility depend on local law in your region. If local regulations conflict with any term, the regulation takes priority. Contact our support team if you're unsure whether you can use kupas 78 in your location.

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